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  • Writer's pictureStefan Figley

Some Franchise Opportunities Offer Special Rewards to the Right Franchise Owner

Editor’s Note: This article was kindly shared with us by Stefan Figley, president of 1-800-Packouts, a leader in the contents and personal property restoration franchise industry since 2016 and part of the Five Star Franchising platform of home service brands. Figley has nearly 30 years of experience in the franchise and marketing industries, with a focus on brand growth. He has held executive and leadership positions with nationally recognized companies such as Terminix, Steamatic, Merry Maids, and Jani-King International, as well as prominent international roles in the marketing industry. 



When people are looking for a franchise business opportunity, they often want something beyond the financial rewards. 


The chance to serve your community often turns out to be a key differentiator for many franchise owners. They find that helping people during a crisis enhances their overall experience with the franchise, adding deeper meaning to their franchise ownership and providing long-term satisfaction that is not available through every franchise model. 


Case Study: Contents and Personal Property Restoration

In the contents restoration industry, for example, we meet our clients in the immediate aftermath of traumatic events. Their homes have typically been recently devastated by a fire, flood, extreme weather or other catastrophic impact. They may have experienced physical risk or injury. They are often unsure of the next steps they need to take to return to the life they enjoyed before disaster struck. 


At 1-800-Packouts, we practice painstaking care in the restoration of items that have financial or personal value. Our work involves assessing the affected property, creating a comprehensive digital inventory of the items we will be handling, carefully preparing each item for transport, and providing state-of-the-art cleaning services and secure storage. When the property is ready, we transport the restored items back to the customer.


Our ultimate goal is to help customers navigate an unfamiliar process so they can get back to their normal lives as quickly as possible. In the midst of the disruption that accompanies catastrophic events, they are also facing practical realities and dealing with complex insurance claims and contractors, adding to their challenges. If our franchise owners and their teams can take on some of the burden, customers can focus on the big picture. 


It is more than a transaction. It is a true service that requires extraordinary empathy and understanding in addition to skill and expertise. 


Our franchise owners take great pride in the service they provide their community. Their commitment to their neighbors is part of the value we provide for customers. 


The Right Franchise Fit

To ensure the success of our franchise owners, we focus on finding the right people. In some franchise models, the right fit requires specific industry experience or a particular skill set. For us, the right fit means someone who will live up to our commitment to customers. 


We do not look for franchise owners from executive or sales backgrounds. That experience is great, but we want owners who share our values. The ideal 1-800-Packouts franchise owner is seeking an opportunity to own their own business while giving back to the community. They do not want to punch a clock and collect a paycheck. They believe that the financial rewards of franchising and meaningful work that makes a difference in people’s lives can go together. 


Training to the Job

One benefit of recruiting franchise owners without specific industry experience is that you can train them on your franchise model. There’s nothing to unlearn. They have not developed bad habits from a different company, and they are eager to listen and learn. 


However, bringing on franchise owners from diverse backgrounds requires a comprehensive approach to training. You have found someone who shares your values and wants to make a difference. It is the franchisor’s responsibility to prepare that person for their new role and set them up for success. 


A commitment to training excellence is key to that success. For industries such as ours, training must start early and continue throughout the lifecycle of each individual franchise.


Emergencies happen at all hours, and it is impossible to predict when our customers will need our services. As new technologies emerge, teams must continually upgrade their skill level. In-depth training in the practical skills of the industry also ensures that a professional approach to every phase of the job is second nature. When teams operate with precision and confidence, they can elevate the connection they make with customers. That professional approach is also an important way to inspire trust in customers. 


This commitment to training supports the smooth delivery of service that is essential to effective contents restoration. By providing efficient, optimized service, we free customers to find peace of mind so they focus on the big picture. 


Ultimately, that trust and peace of mind can only arise when we have the right people in place. We look for franchise owners who share our commitment to professionalism and an understanding attitude. 


Values Over Experience

Experience is good, but shared values and common goals are crucial. You can always train skills. You cannot train empathy. That is why we emphasize the impact our franchise owners can have on the lives of their customers and their overall communities during marketing and onboarding. 


We want franchise owners who are looking for something special. Our customers come to us during times of crisis. They need expertise, but they also need understanding and care. That is not something every potential franchise owner is looking for. But when we find the right ones, it elevates what we do and empowers us to provide the support our owners need to offer the ultimate level of care to their clients. 


Are You Looking for a Rewarding Franchise Experience? 

There are many franchise brands available that are focused on a diverse set of rewards – including, but not limited to, financial rewards. If you are looking to give back to your community, help those in need, and build strong relationships, we have options for you. 


FranCoach is a national search firm dedicated to working with individuals who are interested in owning a franchise. We have partnered with over 600 of the top franchisors in the country, spanning nearly 70 industries. 


When we work with clients, our number one goal is to help them find the absolute best franchise for them to own. If you are looking to start a business, build a lasting legacy, make an impact in your community, and be your own boss, franchise ownership might just be the ideal path for you. 


Reach out to us to learn more about becoming a franchise owner. There is never any fee for our service, so why not take the first step today toward your better tomorrow?




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